Last updated: November 2026
1. Scope
These Contractor Subscription Terms govern the paid subscription that gives Contractors access to the RusticLink platform's contractor tools. They supplement, and are incorporated into, our Terms & Conditions. Capitalised terms not defined here have the meaning given in the Terms & Conditions.
2. Subscription Plans & Fees
RusticLink offers subscription plans that determine the features and level of access available to a Contractor. Plan details, inclusions and fees are described on the Platform at the time of purchase and may vary from time to time.
Fees are stated in South African Rand (ZAR) and are inclusive or exclusive of VAT as indicated at checkout. You agree to pay all fees applicable to the plan you select.
3. Billing & Payment
- Billing in advance: Subscription fees are billed in advance at the start of each billing period.
- Payment provider: Payments are processed by Paystack. Card and payment details are collected and stored by Paystack and are never held on RusticLink's servers.
- Authorisation: By subscribing, you authorise RusticLink (via Paystack) to charge your chosen payment method for the subscription fee and any applicable recurring charges.
4. Automatic Renewal
Subscriptions renew automatically at the end of each billing period (for example, monthly) until cancelled. You will be charged the then-current subscription fee on each renewal date using your stored payment method.
You are responsible for keeping your payment method up to date. If a renewal payment fails, we may retry the payment, and your access may be suspended until payment is successful.
5. Changing or Downgrading Plans
You may change your subscription plan from your account settings. Plan changes take effect at the start of the next billing period unless otherwise stated at the time of the change.
6. Payment Failures
If a subscription payment cannot be processed, we will attempt to notify you. If payment remains outstanding, we may suspend or downgrade your contractor account until payment is received. Suspension does not relieve you of your obligation to pay any amounts already due.
7. Changes to Fees
We may change subscription fees on reasonable notice. Fee changes apply from your next renewal date. Continued use of the Platform after a fee change takes effect constitutes acceptance of the new fee.
8. Cancellation
You may cancel your subscription at any time from your account settings. Cancellation stops the automatic renewal of your subscription; you retain access to the subscribed features until the end of the current billing period. For details on refunds, see our Cancellation & Refund Policy.
9. Approval & Account Status
Contractor accounts are subject to review and approval before they go live. We may decline, suspend or remove a contractor listing at our discretion, including for breach of these terms or the Terms & Conditions. If we suspend or terminate your account for a breach, you are not entitled to a refund of fees already paid.
10. Contact Us
For questions about your subscription or billing, contact us at hello@rusticlink.co.za.